Boulder County elections officials plan in future voting to test their website’s capacity for visitors, using trend data from current and previous election nights, to avoid problems such as those that occurred this week.
For a few hours Tuesday night, Boulder County residents could not access the county’s new election page to view election returns due to a crash caused by an overwhelming volume of traffic which coincided with the county clerk’s office preparing to upload more returns.
About 9:30 p.m. on Tuesday, Boulder County Clerk Molly Fitzpatrick tweeted about the website’s loading error, directing people to the Colorado Secretary of State’s website, where unofficial results are also available. Fitzpatrick tweeted again later letting people know the website issue began about 8:45 p.m. — during the county’s second update — when website traffic also spiked. The website was restored about 9:45 p.m., she added.
Folks – We are aware our results page is having loading issues for many people and are trying to resolve the issue. In the meantime, please go to the CO SOS site where we also upload results:https://t.co/4KSGihyoG2
— Boulder County Clerk / Clerk Molly Fitzpatrick (@BoCoClerk) November 9, 2022
The Boulder County Clerk and Recorder’s Office worked with the county’s cybersecurity program Tuesday night to establish that the crash was caused the traffic surge and was not a cybersecurity issue, wroe Mircalla Wozniak, spokesperson for the Boulder County Clerk and Recorder’s Office, in an email.
Wozniak said this is the first year the county has created an entire section on its website devoted to explaining the election night, which includes election return results. Previously, the county has released expected ballot posting schedules to the media and candidates, but given the increasing public interest in elections and ballot processing, it added the new section to the website, Wozniak said.
Moving forward, the county intends to test the website’s capacity for visitors by the use of trend data from current and previous election nights to estimate the capacity it will need for future elections, wrote Ben Edelen, Boulder County security and compliance manager, in an email. It will also scale up the computing power of the system so that it can handle more than the anticipated traffic.
“We will repeat this process every year to stay on top of the trend of increasing community engagement with our web resources,” he wrote.
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